Return and Refund Policy

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At Simply Markers, we strive to make the best product possible to meet your needs but sometimes things happen.  Listed below is our return and refund policy.  Please feel free to email us at kyle@simplymarkers.com if you have any further questions.

Items That Qualify For A Warranty Replacement or Refund

• Items that have material defects that do not appear from abuse of product (excessive use of force to twist or bend) within 60 days of delivery
• Items that have been abused (excessive use of force to twist or bend) within 14 days of delivery

Items That Qualify For A Full Refund Or Exchange Within 14 Days

• Incorrect items shipped (ie the wrong item type, incorrect customization)
• Items shipped to the wrong location
• Unshipped non-customized items
• Unshipped customized items that are running behind stated lead time

Items That Qualify For A Partial Refund Or Exchange Within 14 Days

• Non-customized items that are in resalable condition
• Customized items that are running behind due to shipping delay

Items That Do Not Qualify For A Refund

• Correct, received customized items
• Non-customized items that are damaged due to customer handling
• Items that have been shown as delivered for greater than 14 Days

This policy is current as of 3/12/2024.  If there are any changes to this policy, a newly dated policy will be listed.  The older policy will still be displayed for transparency and for orders that were sold in the applicable time window.